Microsoft Cracks the Whip on Support

08-12-00 - Windows 95/98/2000 and Office going to "pay per incident" support. No more unlimited free support.

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Starting September 14th, the day Windows ME is to be released, Microsoft support goes on a "pay per incident" schedule. Windows 98 (including the Windows ME version, we presume), Windows 2000 and Microsoft Office will allow only two free support incidents each. Windows95 goes on "pay per incindent" with no free incidents.

Previous to this date, unlimited free support was available for the first 90 days after install.

This applies only to copies purchased retail. Copies preloaded on, or supplied with, computers (OEM distributions) do not qualify for support from Microsoft at all. In fact, users who purchased Microsoft Office retail (about $500) have been refused support because they were running it on an "unsupported" (OEM) distribution of Windows.

Given the almost non-existent profits in hardware today, OEMs cannot afford to provide meaningful support for Microsoft products on which they don't make a dime, thus most Microsoft software is essentially unsupported.

More information can be found at CNet. For other ways Microsoft has been increasing the cost of Windows, see our news item Microsoft Doubles Cost of Windows.

©:Andrew Grygus - Automation Access - www.aaxnet.com - aax@aaxnet.com
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